![]() 2.4GHz is less fussy about obstacles and supports a longer distance between router and device (printer)Ģ) Remove / Install the full driver printer software.Reminder: Some Printers only support connections using 2.4GHz. If you are running a Dual Band Network (for example,Ĭreate a separate SSID named network for each frequency (5GHz and 2.4GHz).Ĭonnect the printer to the SSID network on the frequency / band you want it to use. Make sure router is updated with the latest firmware.Make sure all Alerts and Notifications are switched on - this is important to catch any messages that might be issued by the printer software installation process.Check that your Firewall and / or Security Software are not blocking critical parts of the installation.Assign a manual / static IP address to the printer on both printer and router.See Section “ Advanced Troubleshooting” > Solutions specific to Windows / MacOS / HP Smart (Printer Unavailable) HP printer is offline or not responding - Windows / Mac ![]() Offline - Known solutions, presented in the order to be completed / considered
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